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TERMS & CONDITIONS 

HOTELS

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ROLE OF The World Travel Shop AND LIMITATION OF LIABILITY OF The World Travel Shop

  • The World Travel Shop acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

  • All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to The World Travel Shop. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. The World Travel Shop will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

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INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL

  • The hotel booking voucher which The World Travel Shop issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can The World Travel Shop be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of The World Travel Shop in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of The World Travel Shop (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.

  • Hotels reserves the sole right of admission and The World Travel Shop has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests.The World Travel Shop will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of The World Travel Shop. No refund would be applicable in case the hotel denies check-in under such circumstances.

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RESPONSIBILITIES OF THE USER

  • The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. The World Travel Shop would not, in any way, intervene in the same.

  • The primary guest must be at least 18 years old to be able to check into the hotel.

  • The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

  • Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

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ADDITIONAL CHARGES BY THE HOTEL

  • The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.

  • 2.4.2. Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. The World Travel Shop will have no control over waiving the same.

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PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

  • Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of The World Travel Shop

  • In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by The World Travel Shop.

  • At the hotel’s or The World Travel Shop sole discretion on case to case basis, the User may also be provided with an option to make a part payment to The World Travel Shop at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide The World Travel Shop with correct credit or debit card details. The World Travel Shop may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

  • Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.

  • Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by The World Travel Shop and solely at the behest of the Hotel.

  • In “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide The World Travel Shop with correct credit or debit card details. The World Travel Shop may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

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PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

  • The Website may contain links to third party websites. The World Travel Shop does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and The World Travel Shop shall assume no liability for the same.

  • The World Travel Shop is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.

  • The World Travel Shop does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.

  • The linked sites are not under the control of The World Travel Shop and hence The World Travel Shop is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. The World Travel Shop is providing these links to the Users only as a convenience.

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TRANSPORT 

DEFINITIONS

  • “Transport” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.

  • “Transport Operator” means all the cab operators providing their vehicles along with their drivers;

 

TYPES OF CAB BOOKINGS FACILITATED BY The World Travel Shop

  • Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, The World Travel Shop as a facilitator connects the User with the concerned cab operator.

  • Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.

  • Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops

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ROLE OF The World Travel Shop AND LIMITATION OF LIABILITY

  • The World Travel Shop does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators.

  • The World Travel Shop acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.

  • It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. The World Travel Shop gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.

  • The World Travel Shop shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.

  • The World Travel Shop will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator.

  • In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, The World Travel Shop shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.

 

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